When a Clipboard and a Pen Won’t Do
Facing a continually increasing volume of calls, one of houston's leading Emergency Medical Service (EMS) providers needed a way to streamline the process for accurately creating, tracking and storing their patient records. Readily available and accurate records is one of the most important elements to providing the best possible patient care. The company’s existing process was cumbersome requiring the replication of manual form completion by a dispatcher, the receiving location and the destination location. Ensuring record accuracy was also a challenge. Potential business solutions the company investigated came down to two options:
Paramount to both options was that the solution implemented must:
Like Patient Care, Record Management Does Not Come Off-The-Shelf
The several pre-built software solutions evaluated were determined to be not well-aligned with the company’s workflow and specific requirements, and cumbersome for the EMT users. In the face of high annual contracts and discouraging cost to customize a pre-built software to meet their needs, the company opted to partner with WyWare to build a custom patient record management system.
The business solution defined by WyWare was chosen because the company determined it offered a greater return on investment. The key elements of the WyWare patient record management solution deemed to deliver significant value were determined to be:
Custom Solution is Just What the Doctor Ordered
With implementation of the WyWare patient record management solution, this company was able to eliminate paper copies of the patient records. Record creation is now faster, includes greater detail and incorporates electronic signatures. The improved creation and tracking of patient records has also facilitated better response times across billing, hospital management and dispatch.